Peanuts to Profits With Thor Schrock
Peanuts to Profits With Thor Schrock

Computer Renaissance is a franchise that was built on a simple concept – why buy a new computer when we can build you a used one for a fraction of the cost.

But as the prices of new computer equipment fell dramatically over the past 10 years, that crisp, clean model was muttled, tweaked, and diluted.  In fact, the Computer Renaissance corporate about us page reads like a laundry list of services that were added each year without much thought to their overall product and service mix.

That cloudy message was part of the reason Lincoln’s Computer Renaissance location closed its doors and disconnected its phones on November 1st.

Why Did Computer Renaissance Fail?

The slide of the local CompRen franchise has been going on for years and is a testiment to any entrepreneur in the computer repair and service industry.

In a world where local service providers are pined under the oppressive marketing thumb of the Geek Squad – not to mention the host of me-too office supply stores selling outsourced Indian technical support – survival and successes directly attached to service levels.

Unfortunately, when you sell used equipment that is already beyond its mechanical life expectancy you are setting yourself up for a service nightmare.  If a rebuilt computer from CompRen failed, the failing component was replaced with another equally ised component that would limp the user through the end of the warranty period when they would have to pay to have it replaced yet again.

I can only imagine how it must have worn on the management of that store to have their customers so upset with them all the time.  I am sure that some people found a genuine value in the CompRen business model, but we sure do see a lot of their customers coming into Schrock Innovations who did not.

What Lessons Can Be Learned From This?

I personally know of a couple local competitors who rejoiced at the demise of Lincoln’s Computer Renaissance.  While there is no doubt that CompRen’s retreat from the Lincoln marketplace means less competition for us, I am not so interested in gloating.

When any company fails it is a tremendous learning opportunity for those willing to look at the situation with a close eye.

The lesson to take away from this is that in a world where computer parts are getting cheaper and low-cost leaders are abound it is foolish to attack the low-end of the PC market place unless you are heavily capitalized and ready to lose a LOT of money to put your competition out of business.

Only companies who realize they are selling the computer repair SERVICE and not the parts or new system will survive the coming PC repair consolidation.

That doesn’t mean you don’t sell computers or parts.  It just means that the sale of a computer or the sale of a component should be either seeding a future service job or satisfying a current one.  Let the Geek Squad Be the Geek Squad – do you really want the guys who install car stereos and hook up plasma TVs repairing your PC?

If you excel at service and genuinely BELIEVE that you are there to meet your customer’s needs you will survive to see many of your less flexaable competitors fall by the wayside over time.

Anyone who has encountered software errors can vouch for the frustration these errors bring. Computer users are known to spend a lot of time trying to resolve these errors, often without positive results.  Moreover, these errors are often encountered when a certain work deadline is approaching, further aggravating the user.

Here are a few steps that will help you prevent these software errors from occurring and will also help you solve them, if they still occur even after you take precautions.

Step 1: Keep Your Software Updated

You must make sure that you are using the latest version of the software and all the updates have been installed. Using old versions of software may make your system susceptible to bugs or security loopholes. If you encounter a software error, it is possible that this error has been taken care of in the latest update or service pack. Some software manufacturers may provide free automatic updates while others may be available on a subscription basis.

Step 2: Keep Your Windows Registry Clean

A Windows registry that is full of redundant information and is corrupt can interfere with the normal functioning of your software and can generate errors such as install/uninstall error or error code 41. You can clean your registry manually or use a reliable registry cleaner tool that will help you prevent as well as resolve many such software errors. It is critical that you perform thorough scans on a regular basis for this registry cleaner tool to be completely effective. If you decide to proceed manually, please make sure you make a complete backup of the registry.

Step 3: Ensure proper Installation of Your Software

A computer user may face problems while installing a particular software such as Acrobat and CorelDraw or may face problems later on while running the software due to poor installation. This problem could be due to several reasons. In this case, to fix Acrobat, CorelDraw or any other software installation problems, you may try the following alternatives:

• Verify if the CD-ROM is in good condition
• Uninstall and then reinstall the software
• Verify that your user account has the sufficient rights to install a software.

Step 4: Use Reliable Anti-virus software

The presence of a virus on your system may make your computer and any software installed on it, prone to errors. It is recommended that you ensure that a good anti-virus software is installed on your PC. You should also make sure that the anti-virus is updated with the latest virus definitions and is scheduled to make thorough system scans to scout for any malicious software on a weekly basis.

Step 5: Only Use Genuine and Reliable Software

With the spread of the internet, computer users are being offered a huge number of software, often free of cost. As many users have already found out, many of these software come with coding and logical design errors. So, making a choice of software should be preceded with extensive research about the feedback of the software by existing users. Also, make sure that you do not download or buy pirated versions of software that often contain viruses or are incomplete versions of the software you need.